Returns Policy

Returns

 
 

ORDER CANCELLATION & AMEND

You can contact us for a cancellation or amend your order before you order is printed, we check all our email in an hourly base and before the printing process. However, we cannot change or revoke your order after it has been printed, so please check to ensure your order is correct before you confirm the order. 




RETURNS POLICY - CANCELLATION OF ORDER

Customer Responsibility

Please be aware. all of our products are made to order and we do not hold any printed items. Therefore, before confirming your order, it is your responsibility to make sure you have:

·        chosen the right design

·        chosen the right model

·        chosen the right colour of the case

 

if you ordered by mistake, and the product is printed you will not able to cancel/ amend your order. Furthermore, refund will not be made if customer selected the wrong size/design/ order by mistake during the order process (especially for personalized products).

**This rule is well protected by the UK law

All goods purchased from Us can be returned for refund within 30 working days from receipt of goods. This role will only apply if the product is arrived faulty, or a mistake that made by us, such as sent you the wrong model or design from what you ordered.

 

Please contact us for a Returns Authorization before returning any goods back to us. We need to know the reason for the return and whether plus the returned goods are unused. You will need to include your Returns information in the parcel. Failing to include this will result in a delay processing your return.

 

In addition:

 

[1] It is your responsibility to take due care of items in your possession. Returned items must be suitable for re-sale, undamaged, unworn, in its original condition, in its original packaging, with all original packaging included with the return. All packaging must be returned with the item, and be in no-way missing or damaged. We are unable to refund items opened from a sealed package. We inspect all returned items.

 

[2] You or your courier are responsible for the goods until they reach our workshop. The risk and cost will be your responsibility, so please ensure you use a tracked and insured return service like Royal Mail 'Signed For', or similar.

 

[3] Outbound shipping costs, insurance, or packing fees are non-refundable.

 

[4] Refunds are typically processed within 5 days of receipt by us, however, for the avoidance of doubt we promise to refund within 30 working days of receipt of the return back to us. We will not be responsible for any interest you may incur as a result of the refund being made outside of your credit/debit card timescales.

 

[5] Only return goods to the address given to you by Customer Services; and ensure this is complete with your Returns Authorization. Not following these instructions will cause delay in processing your return.

 

[6] Returns that we receive outside of this Returns Policy will be deemed 'In Dispute', and such items will not be refunded. We will be happy to re-ship such items back to you but you will are responsible with the cost of reshipping, otherwise items will be destroyed within 91 calendar days from their receipt back to us.

 

[7] We do not operate an exchange policy. We are unable to replace an item until the original has been received by Us. If you are in a hurry, please place a second order and return the item to us at a later date.

 

[*] "14 working days from receipt of goods" shall be defined as 14 working days after the date of signature of receipt of goods


RETURNS POLICY - FAULTY GOODS 

If a product is faulty or we have sent you a wrong item, please let us know immediately so we can refund or exchange the item. In many cases, we will offer you to keep the wrong item we sent and we will send you a replacement immediately after we notified by you.

Please immediately contact our Customer Service Team so that we can assist you and give you a Returns Authorisation. Please ensure you contact us within 14 working days of delivery, where this was not apparent on reasonable inspection, within 14 calendar days after discovery or 30 calendar days after receipt by you, whichever is the earlier. Please ensure you include your Returns Number in the returned parcel as failure to do so will result in a delay in processing your return.

 

In addition:

 

[1] We shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, misuse or alteration or repair of the ordered goods without our approval.

 

[2] Only return goods to the address given to you by Customer Services; and ensure this is complete with your Returns Authorisation Number. Not following these instructions will cause delay in processing your return.

 

[3] Returns that we receive outside of this Returns Policy will be deemed 'In Dispute', and such items will not be refunded. We will be happy to re-ship such items back to you, otherwise items will be destroyed within 91 calendar days from their receipt back to us.

 

We are unable to replace an item until the original has been received by Us. If you are in a hurry, please place a second order and return the item to us at a later date.

 




HAVE YOU RECEIVED MY RETURNED GOODS?

We will send you a confirmation via email, when we have received your item so that we can issue your refund/send you a replacement. If it has been over 10 working days, please Contact our Customer Service Team with your issue, order number and full name.

 

I HAVE ORDERED THE WRONG ITEM, DO YOU OFFER EXCHANGES?

We are unable to offer an exchange in this circumstance as all our products are made to order and we do not keep any printed item. Therefore, we advise our customer to double the order detail before they place their order.